DO YOU WANT INFORMATION OF AN ORDER ALREADY PLACED OR DO YOU WANT TO SEND AN ONLINE REPORT?Are you ALREADY REGISTERED on the Website?
Log in to your reserved area"My Account",where, in addition to your Order History, you can manage your personal profile.
Our team will try to respond as quickly as possible. You can contact our customer service via the chat button on our site from Monday to Friday (excluding holidays) from 09.00 to 13.00 and from 14.00 to 18.00 (CET) or by writing an email to firstname.lastname@example.org where you can:
- Request general order information (ex. request cancellation, quantity change, payment method, invoice copy or invoice header data change)
- Report Shipping Issues (e.g. product not delivered, transport damage, claim for delivery times not respected, additional services not provided)
- Report pproblems related to the delivered product (ex. Easy Return: Right of Withdrawal or size change request; Warranty: non-compliant / defective product, Returns and Refunds)
- Receive general information on purchasing process (product availability, payment methods, additional services, conditions of sale)
- To have more information on an article (make a note of the model or copy-paste the URL address of the product information page)
- To solveNavigation problems Site (e.g. site errors, problems with username, password, personal data entry): describe in detail the problem, browser used, URL address of the page that presented the problem
- Troubleshoot usage Discount Coupons / Promotional Codes
- Contact Us Commercial / Marketing Area (supply of products / affiliations)
- Make complaints (or Suggestions, Proposals, Compliments).
If you want to know which shipping methods are available to receive your order, you will find all the information you need on the page"Shipping Methods".
To find out how you can pay for your order there is a dedicated section called"Methods of Payment".
Contact the Data Processing Manager (cancellation / modification of the Site registration profile) by writing an email to email@example.com
Del Mare 1911 remains at your complete disposal for any clarification or request.